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Steam Bending Frequently Asked Questions

How are the products packaged?

Where possible, we take a plastic-free approach to packaging and so our homewares are packed using recyclable cardboard and tape.

How long does shipping take?

Our products are all made to order meaning most orders are dispatched within two to three weeks, however all products come with an estimated lead time in the description.

Please refer to the terms and conditions for more information about our delivery process.

What is the returns policy?

We are happy to accept returns if the product:

  • Is unused and has never been installed
  • Is in fully resalable condition

You must notify us within 14 days of the first delivery if you would like to return the product

Please refer to the terms and conditions for more information on our returns policy.

What is the cost of shipping?

Shipping costs differ since they depend on the size, weight, and destination. For a shipping cost estimate, please email

Is international postage available?

Yes. Please refer to the terms and conditions section for a more in-depth insight into our delivery procedures.

How do I care for my product?

We have outlined our product care recommendations in our terms and conditions. You can also read our product care guide [here].

Does the colour of wood change over time?

Slightly yes, that is the nature and beauty of using natural materials. Ash is the lightest wood we use; over time the wood will darken.

How can I safely store my Steamed Studio product?

If kept in storage we recommend it to be under a climate-controlled environment.

Our products are made specifically for indoor use and should be kept in ambient conditions, e.g. no damp or overly dry atmospheres. Our steam-bent products must be kept in these conditions for the longevity of the product.

For more info on the product, visit our product care section.